Your seamless delivery & returns experience
At Powerhouse Supplements, we understand the importance of getting your gym essentials quickly and handling returns effortlessly. All deliveries and returns will be processed quickly and efficiently, ensuring you can focus on your fitness goals with complete peace of mind. We pride ourselves on our commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
We aim to make your experience with Powerhouse Supplements as straightforward as possible. Below are answers to common questions about our delivery services and return policy.
How quickly can I expect my supplements, and what are the delivery options?
We send all packages the next working day as a 48-hour tracked delivery, this ensures your supplements arrive in perfect time.
- 48-hour Tracked Delivery: £3.99
What is the process for returning an item, and what are the conditions?
Returning an item is simple. You have 14 days from the date of receipt to return unopened items for a full refund. To initiate a return, please:
- Ensure the item is unopened and in its original packaging.
- Provide a brief description of why you're returning the item.
- Contact our customer service team at Dave@powerhousesupplements.co.uk or use the contact us form on the bottom of the homepage.
Can I track my order?
Yes, all deliveries will be '48-hour Tracked Delivery', you will receive a tracking number once your order has been dispatched. You can use this number to monitor the progress of your delivery online.
Do you ship internationally?
Currently, Powerhouse Supplements primarily serves customers within the United Kingdom. We are always exploring options to expand our shipping territories. Please check back for updates on international shipping.
What if my item arrives damaged?
In the unlikely event that your order arrives damaged, please contact us immediately at Dave@powerhousesupplements.co.uk or using the contact form on the bottom of the homepage with details and, if possible, photos of the damaged item. We will arrange for a replacement or a full refund as quickly as possible.
When will I receive my refund for a returned item?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method.
Shop with confidence
We're committed to providing the best quality gym supplements with an equally outstanding shopping experience. From swift delivery to hassle-free returns, your satisfaction is our priority. Explore our range and power your performance today with Powerhouse Supplements.