Your questions, answered
Welcome to the Powerhouse Supplements FAQ page. We've gathered the most common questions our customers ask to help you find the information you need quickly and easily. Whether you're curious about our gym supplements, ordering process, delivery, or returns, you'll find answers here.
Frequently asked questions
We pride ourselves on supplying the gym world with the best quality supplements at affordable prices. Our commitment extends to providing excellent customer service and clear information. Below, you'll find answers to common questions about our products, ordering, and services.
Can I change my order?
Once an order has been placed, we process it very quickly to ensure prompt delivery. If you need to make changes, please contact us immediately at Dave@powerhousesupplements.co.uk. We will do our best to accommodate your request, but we cannot guarantee changes can be made once processing has begun.
What delivery options do you offer?
We offer several delivery options to suit your needs, including standard and express shipping within the United Kingdom. For full details on delivery times and costs, please visit our Delivery & Returns page.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your parcel's journey directly on the courier's website. If you haven't received a tracking number, please contact us at Dave@powerhousesupplements.co.uk.
Do you offer student discount?
No, at the minute we do not offer a student discount, we are however designing an affiliate programme where you can sign up, advertise us on your social media channels and earn rewards and discount codes.
Is there a membership policy?
Powerhouse Supplements does not currently operate a membership policy in the traditional sense. However, we encourage you to sign up for our newsletter to receive exclusive offers, early access to new products, and special discounts. You can sign up on our homepage or during checkout.
Do you offer discount codes?
Yes, we frequently offer discount codes through our newsletter, social media channels, and special promotions. Make sure to sign up for our mailing list and follow us on social media to stay updated on the latest deals!
Do you have an affiliate programme?
We are developing an affiliate programme to partner with fitness enthusiasts and influencers. If you're interested in joining, please email us at Dave@powerhousesupplements.co.uk with details about your platform and audience, and we'll be in touch.
When will the item be received?
Standard delivery typically takes 3-5 business days, while express delivery usually arrives within 1-2 business days. Please refer to our Delivery & Returns page for more precise timelines and international shipping information.
Are my card details safe?
Absolutely. We prioritise your security. All transactions on Powerhouse Supplements are processed through secure, encrypted payment gateways. Your payment information is never stored on our servers.
Can I use Apple Pay?
Yes, we accept Apple Pay for a fast and secure checkout experience. Simply select Apple Pay as your payment method at checkout.
Do you accept PayPal?
Yes, we accept PayPal, offering you another convenient and secure way to pay for your gym supplements.
What is the returns policy?
We want you to be completely satisfied with your Powerhouse Supplements purchase. If you're not, you can return unopened items within 14 days of receipt for a full refund or exchange. Please see our Delivery & Returns page for the full policy and instructions on how to initiate a return.
How do I contact you for an update?
The quickest way to get an update on your order or any other query is to contact our customer service team. You can reach us by email at Dave@powerhousesupplements.co.uk during business hours. Please use your order number in the subject heading.
Why choose Powerhouse Supplements?
Powerhouse Supplements is committed to providing the highest quality gym supplements at the most affordable prices in the UK. We carefully select our products to ensure they meet rigorous standards, helping you achieve your fitness goals without breaking the bank.
Still have questions?
If you haven't found the answer you're looking for, please don't hesitate to get in touch with our friendly customer service team. We're here to help you get the most out of your Powerhouse Supplements experience.